Money

Different countries have different currencies. The EU has a common currency, the euro, except for some countries like UK, where £ pounds are used. The exchange rate between different currencies changes every day, according to market fluctuation. This can change the cost of living and the price of goods. The price of goods or services, called market price, depends on the supply and the demand of these products; if the demand is constant, and there is a decline of supply it results in a rise of its market price and vice versa.

The next diagram depicts how supply and demand determine the market price:

Figura Supply and demand curves
The diagram depicts supply and demand curves. Supply and demand determine the market price. Source: wikipedia
Source: wikipedia

All this is part of an economic system in which banks play a crucial role. They accept deposits and they use the funds to create loans, empowering people to buy houses, to start businesses or to send their children to school.

Banks

Banks might give an interest on some types of accounts or deposits individuals or companies have. People have their savings accounts, and they can withdraw money from the ATM in order to pay their bills, the school fees, or to go on holidays. The money they spend depends on their own budget, if they overspend they might become broke!

Another way to pay for a purchase is to issue a bank check. But sometimes the money you have in the account might not be enough to afford, for example to buy a house. In this case, the bank gives you a mortgage, which is a loan they give you so that you can acquire your house and you keep paying the money back in different instalments, which means that you will be making payments at successive fixed times.

Read the following conversations. The first is a telephone conversation and the second takes place at the bank.

In this telephone conversation, a customer wants to pay a bill for the acquisition of some products. Her first intention is to pay through credit card, but the assistant offers her an alternative.

Telephone conversation (I)

Assistant: Your bill amounts to 350 euros.
Customer: Do you accept credit cards? How can I pay?
Assistant: I am sorry, we don’t take credit card numbers on phone for security purposes. I can send you an email with an online form that leads to a secure payment page.
Customer: Won’t that take too long?
Assistant: Well, I can also mark it for cash on delivery and you can pay in cash to the delivery boy.
Customer: That’s a good option. When will he deliver?
Assistant: You will get this product within 2 days. Please keep the cash ready.
Customer: Sure. No problems.

This conversation takes place in the bank. A customer has tried to use the ATM machine to make some transactions, but unfortunately it does not work. Subsequently she enters the bank to see what is wrong.

  • Money withdrawing from an ATM (Automated Teller Machine). Source: Tax Credits (flickr.com)
  • Money withdrawing from an ATM (Automated Teller Machine). Source: Tax Credits (flickr.com)

Telephone conversation (II)

Customer: Good morning.
Bank clerk: Good morning madam. How can I help you?
Customer: I’m having a problem with the ATM.
Bank clerk: What seems to be the problem?
Customer: I have been denied access to my account.
Bank clerk: Are you sure you entered the right pin number?
Customer: Yes, I’m sure, and I followed all the instructions carefully.
Bank clerk: Ok, let me see. I will try to access your account from my computer. First, I need to enter some information about your account.
Customer: Certainly.
Bank clerk: Saving or checking account?
Customer: Checking account.
Bank clerk: What’s your name?
Customer: My name is Lidia Walter.
Bank clerk: Do you have your account number?
Customer: Yes, it is 123354645645
Bank Clerk: Let me see, there is nothing wrong with your account. I will check the ATM status on my terminal.
Customer: Ok, thank you.
Bank Clerk: I’m afraid the ATM is not working. What kind of transactions would you like to make?
Customer: I’d like to deposit a check and withdraw 200 euros, please.
Bank clerk: Here you are.
Customer: Thank you.
Bank clerk: You are welcome, madam. Please, accept our apologies for the inconvenience we caused you.
Customer: No problem. Have a nice day.

Online banking

Most banks offer the possibility of performing banking transactions through the Internet. The banks provide a username, passwords and security codes to prevent fraud. Customers can pay their bills or check their account balances.

See the following online bank statement:

Figura Bank statement
Taula: Vocabulary
Account (n): compteChecking account (n): compte corrent
Amounts (v): ascendre (a una quantitat)Customer (n): client
Apologies (n): disculpesDeliver (v): fer lliurament/lliurar
ATM (n): caixer automàticDeposit a check (v): ingressar un txec
Bill (n): facturaSavings account(n): compte d’estalvi
Cash (n): efectiuSecure (adj): segur
Cash on delivery (n): contra reemborsamentWithdraw (money) (v): treure (diners)

Grammar: The Present Perfect

Read the following sentences:

  1. The bank sent us the details of our transactions for the month of January.
  2. Mr. Okonko didn’t have enough money in his account, so the bank didn’t honour his cheques.
  3. Ms. Wealthy has just deposited 12,000 dollars into her bank account.
  4. The Finance department has not received the payment yet.
  5. Have you settled all your debts?
  6. We have been chasing late payments.
  7. There hasn’t been any response from our creditors since last May.
  8. We have been investing in infrastructures for years.

The verb tense in sentences 1 and 2 is the past simple, they refer to a time in the past. The verb tense in sentences 3, 4, 5 and 7 is the present perfect, they also refer to the past, but have a connection to the present. The verb tense in sentences 6 and 8 is the present perfect continuous, which describes how long you have been doing something thay you started in the past and still continue now.

As you can see, the present perfect tenses are composed of two elements: the auxiliary verb have and the past participle form of the verb, with the ending -ed for regular verbs. You will have to check the list of irregular verbs for to know the past participle of irregular verbs.

The present perfect simple

These are the forms of the present perfect simple of a regular verb (“to work”):

Taula: Conjugation of the present perfect simple (regular verb)
Affirmative
Long form
Affirmative
Short form
Negative
Long form
Negative
Short form
Interrogative
I have worked ‘ve worked have not worked haven’t worked Have I worked…?
You have worked ‘ve worked have not worked haven’t worked Have you worked…?
He/She/It has worked ‘s worked has not worked hasn’t worked Has he worked…?
We have worked ‘ve worked have not worked haven’t worked Have we worked…?
You have worked ‘ve worked have not worked haven’t worked Have you worked…?
They have worked ‘ve worked have not worked haven’t worked Have they worked…?

Here are the forms of the present perfect simple of an irregular verb (“to eat”):

Taula: Conjugation of the present perfect simple (irregular verb)
Affirmative
Long form
Affirmative
Short form
Negative
Long form
Negative
Short form
Interrogative
I have eaten ‘ve eaten have not eaten haven’t eaten Have I eaten…?
You have eaten ‘ve eaten have not eaten haven’t eaten Have you eaten…?
He/She/It has eaten ‘s eaten has not eaten hasn’t eaten Has he eaten…?
We have eaten ‘ve eaten have not eaten haven’t eaten Have we eaten…?
You have eaten ‘ve eaten have not eaten haven’t eaten Have you eaten…?
They have eaten ‘ve eaten have not eaten haven’t eaten Have they eaten…?

The present perfect simple is used:

1. To express an action that started in the past and continues in the present
I have worked for this bank since I left universityHe treballat en aquest banc des que vaig acabar a la universitat
He has been on the phone for one hourFa una hora que parla per telèfon
2. To express a recently finished action whose consequences still continue in the present
Sean is in hospital because he has broken his leg En Sean és a l’hospital perquè s’ha trencat una cama
I have bought a car M’he comprat un cotxe
3. To express a finished action in an indeterminate past, used for experiences and accomplishments
Have you ever worked in a foreign country? Has treballat alguna vegada a l’estranger?
I have never applied for a mortgage No he demanat mai una hipotèca
I have been to Canada many times He estat al Canadà moltes vegades

Prepositions and adverbials used with the present perfect

Prepositions For and since:

  • For + period of time: for two hours, for one month, for ten years, for a long time
  • Since + point in time: since three o’clock, since yesterday, since I was 10, since 2010


Adverbials of time commonly used with the present perfect:

This week we have taken important steps to proctect consumersAquesta setmana hem fet passos importants per protegir els consumidors
Tania has never called the emergency servicesLa Tània no ha trucat mai als serveis d’emergència
Maria has just called (*)La Maria acaba de trucar
Have you already withdrawn the money from the ATM?Ja has tret els diners del banc?
Has David ever invested in shares?En David ha invertit mai en accions?
My order hasn’t arrived yet (*)La meva comanda encara no ha arribat

(*) Some of these adverbs need an explanation:

  • Just is used to say that the action has finished very recently. It means ‘acabar de’ + verb. Examples:
    • I have just met Mr Bramwell (M’acabo de trobar el Sr. Bramwell).
    • He has just gone (Acaba de marxar).
  • Yet is only used in questions and negative sentences. We usually place it at the end of the sentence. Examples:
    • Have you started the course yet? (Has començat ja el curs?)
    • We haven’t met Mr Bramwell yet (Encara no hem conegut el Sr. Bramvell).

The present perfect simple and the present perfect continuous

The present perfect continuous is composed of three elements: the auxiliary verb have + the past participle of be (been) + the gerund of the verb.

The table shows the forms of the present perfect continuous of the verb to work:

Taula: Conjugation of the present perfect simple (irregular verb)
Affirmative
Long form
Affirmative
Short form
Negative
Long form
Negative
Short form
Interrogative
I have been working ‘ve been working have not been working haven’t been working Have I been working…?
You have been working ‘ve been working have not been working haven’t been working Have you been working…?
He/She/It has been working ‘s been working has not been working hasn’t been working Has he been working…?
We have been working ‘ve been working have not been working haven’t been working Have we been working…?
You have been working ‘ve been working have not been working haven’t been working Have you been working…?
They have been working ‘ve been working have not been working haven’t been working Have they been working…?

The present perfect continuous is used in the same cases as the present perfect simple, but sometimes there is a difference in the emphasis on the continuation of the action.

1) The following sentences have the same meaning:

  • I have worked in this company for 20 years
  • I have been working in this company for 20 years
  • (Porto 20 anys treballant en aquesta empresa)

But we can only use the present perfect simple in:

  • I have been a worker in this company since 1998 (He estat treballador d’aquesta empresa des de l’any 1998).

It is wrong to say: I have been being a worker in this company since 1998. Remember that there are some verbs that are not used in the continuous forms.

2) In the following sentences, the difference is in the emphasis on the duration of the action:

  • The street is wet because it has rained all night (El carrer és moll perquè ha plogut tota la nit).
  • The street is wet because it has been raining all night (El carrer és moll perquè ha estat plovent tota la nit).

With the present perfect simple, we explain what has happened to explain why the street is wet, the action is finished and it has given a certain result. In the present perfect continuous, we emphasize the duration, not the action itself. With the present perfect continuous, the idea is that it has been raining all night and it is still raining at present.

Finance department

The Finance department is responsible for the money coming into and going out of the business. This includes employe wages, petty cash, paying suppliers and receiving money from customers.

They manage cash-flows in an efficient manner, negotiate with vendors and suppliers, and do the book keeping.

In this section, we are going to learn about some of the duties of the Finance department, for example:

  • Some details about accounting and bookkeeping
  • Collocations related to business terms
  • The parts of an invoice
  • How to describe business trends and stats

Accounting

Accounting is one of the key functions for almost any business; it may be handled by a bookkeeper and accountant at small firms or by finance departments with dozens of employees at larger companies. Companies use financial statements to control their performance. Typically, they are the balance sheet, the income statement and the cash flow statement.

The balance sheet reports a company’s financial position based on its assets, liabilities, and equity at a single moment in time. A standard company balance sheet has three parts: assets, liabilities, and ownership equity. Assets are all the things the business owns. This will include property, tools, cars, desks, chairs, machinery, and so on.

Liabilities are the company’s legal debts or obligations that arise during the course of business operations. They include loans, accounts payable, mortgages, deferred revenues and accrued expenses. For example, the outstanding money that a company owes to its suppliers would be considered a liability. Current liabilities are debts payable within one year, while long-term liabilities are debts payable over a longer period.

The account form consists of two columns displaying assets on the left column of the report and liabilities and equity on the right column. They are also called debits and credits. The debit accounts are displayed on the left and credit accounts are on the right. It is called a balance sheet because the two sides balance out. That is, a company has to pay for all the things it has (assets) by either borrowing money (liabilities) or getting it from shareholders (shareholders’ equity).

See the translation of some words from the text:

Taula: Vocabulary
Account balance: saldo en compteIncome statement: estat d’ingressos
Accountant: comptableIncome tax: impost sobre la renta
Accounting: comptabilitatInstallments: a terminis
Account: compte bancariInsurance: assegurança
Accrued expenses: despeses acumuladesIssue a bank check: emitir un txec bancari
Actually: en realitatLandline: línea fixe de telèfon
Afford: permetre’sLiabilities: passius
Amount: quantitatLoan: crèdit
Assets: actiusLong-term: llarg termini
At least: com a mínimMachinery: maquinària
ATM (Automated Teller Machine): caixer automàticManaging director: director general
Average family: família mitjaMarket price: preu del mercat
Balance out: quadrarMeals: àpats
Balance sheet: full de balançMobile phone bills: factures de telèfon mòbil
Bank statement: extracte bancariMortgage: hipoteca
Be aware: ser conscient (de)National insurance: seguretat social
Become broke: arruïnar-seNon-essential expenditure: despeses no bàsiques
Bookkeeper: comptableOn average: de mitjana
Borrow money: demanar dinersOutstanding money: diners pendents
Budget: pressupostOver: més de…
Car insurance: assegurança del cotxeOverspend: gastar més del compte
Cash flow statement: estat dels fluxos de caixa(To) Owe: deure
Clothing: roba(To) own: pertànyer
Commute to work: anar i tornar a la feina amb algun tipus de transportPassword: contrasenya
Consolidate one’s debts: consolidar els deutesPounds: lliures esterlines
Cost of living: cost de la vidaPrevent fraud: evitar el frau
Council tax: taxa municipalProperty: propietat(s)
Currency: moneda, divisa(To) Provide: proporcionar
Customer: clientPurchase: compra
Deferred revenues: ingressos diferitsReport: informe
Deposit: dipòsitSavings account: compte d’estalvis
Display: mostrarSchool fees: taxes escolars
Disposable income: renta disponibleSecurity code: codi de seguretat
Earn: guanyar (diners)Shareholder: accionista
Employee: empleat, treballadorSlightly: lleugerament
Equity: net patrimonialSupplier: proveïdor
Essential expenditure: despeses bàsiquesSupply and demand: oferta i demanda
EU (European Union): UE (Unió Europea)Survey: estudi
Exchange rate: tipus de canviTake into account: tenir en compte
Figure: xifraTotal figure: xifre/quantitat total
Funds: fonsUp to: fins a…
Goods: bénsUsername: nom d’usuari
Gross income: ingressos brutsUtilities: serveis públics
Home insurance: assegurança de la llarWithdraw money: treure diners

There are some collocations from the text:

Bank statementextracte bancari
Crucial rolepaper crucial
Cost of livingcost de la vida
Essential expendituredespeses bàsiques
Exchange ratetipus de canvi
Market fluctuationfluctuació del mercat
Supply and demandoferta i demanda

“Collocations” are words that go together or form a fixed relationship. See some examples of collocations related to economic terms.

Invoices

An invoice is a document that a supplier sends to a customer detailing the cost of products or services supplied and requesting payment. All invoices should include five components:

  • An invoice number
  • A date
  • Business contact information
  • Descriptions of goods and services
  • Payment terms

See an example of an invoice:

Figura Invoice Office Supplies
Invoice Office Supplies

Invoice template

You can find an invoice template, in this link:

Invoice Template ( 41.8 KB )
.

Describing trends

In the English-speaking business world you may have to discuss the information on graphs. See different types of graphs in the table below.

Taula: Types of graphs
GraphDescription
A pie chart is a special chart which uses “pie slices” to show relative sizes of data. Pie charts are generally used to show percentage or proportional data.
A bar graph or bar chart is a graphical display of data using bars of different heights.
A line chart or line graph is a type of chart which displays information as a series of data points called ‘markers’ connected by straight line segments. It depicts changes over a period of time, showing data and trends.

How to describe trends:

There are four basic trends: upward movement, downward movement, no movement or change in direction. Read the following statements describing some of these movements:

Upward movements

  • Sales of music equipment went up in 1995 and continued to rise steadily until 1996.
  • There was a sharp increase in raw materials prices.
  • The number of temporary contracts has increased drammatically.
  • Prices of basic commodities have gone up over the past months.
  • As the costs of energy and raw materials skyrocket, everybody is talking about ‘going green’.
  • The profits soared and the industry flourished like never before.
  • There was a dramatic rise in sales in the last term.
  • The successful business’s profits continue to grow.

Downward movements

  • The sudden collapse in share prices has surprised everyone.
  • The economy is in a downswing.
  • The ratio for wheat is forecast to plummet to 20% this year.
  • In the future, the rate of mortality is expected to decrease.
  • The objective is to reduce costs.
  • The recession is over and unemployment is declining.

In these examples we have used verbs and nouns to describe upward and downward trends. See some more in the table below:

Taula: Verbs and nouns describing trends
Upward movement
Verbs

Nouns
Downward movement
Verbs

Nouns
be/go up (an) upswing collapse (a) collapse
boom (a) boom cut(a) cut
expand (an) expansion decline (a) decline
grow (a) growth decrease (a) decrease
increase (an) increase drop (off) (a) drop
jump (a) jump fall (off) (a) fall
peak (a) peak go down (a) downswing
progress (a) progression plummet/plunge (a) plunge
rise (a) rise reduce (a) reduction
skyrocket (a) jump slump (a) slump

To describe graphs which depict no movement, we can use verbs such as:

  • keep or remain stable
  • hold or stay constant
  • stabilize
  • Nouns such as: stability or balance
Food prices have stabilized recentlyEls preus dels aliments s’han estabilitzat recentment
Inflation will remain stable or even drop slightlyLa inflació romandrà estable o fins i tot caurà lleugerament

Expressions to indicate changes of direction are:

  • level off
  • flatten out
  • stop falling/rising
  • change
  • stand at
  • start rising
The volume of export will start rising after the construction of the new harbourEl volum d’exportació començarà a augmentar després de la construcció del nou port
Stocks leveled off after early lossesLes existències es van anivellar després de les pèrdues inicials

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Annex
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Activities