Money
Different countries have different currencies. The EU has a common currency, the euro, except for some countries like UK, where £ pounds are used. The exchange rate between different currencies changes every day, according to market fluctuation. This can change the cost of living and the price of goods. The price of goods or services, called market price, depends on the supply and the demand of these products; if the demand is constant, and there is a decline of supply it results in a rise of its market price and vice versa.
The next diagram depicts how supply and demand determine the market price:
All this is part of an economic system in which banks play a crucial role. They accept deposits and they use the funds to create loans, empowering people to buy houses, to start businesses or to send their children to school.
Banks
Banks might give an interest on some types of accounts or deposits individuals or companies have. People have their savings accounts, and they can withdraw money from the ATM in order to pay their bills, the school fees, or to go on holidays. The money they spend depends on their own budget, if they overspend they might become broke!
Another way to pay for a purchase is to issue a bank check. But sometimes the money you have in the account might not be enough to afford, for example to buy a house. In this case, the bank gives you a mortgage, which is a loan they give you so that you can acquire your house and you keep paying the money back in different instalments, which means that you will be making payments at successive fixed times.
Read the following conversations. The first is a telephone conversation and the second takes place at the bank.
In this telephone conversation, a customer wants to pay a bill for the acquisition of some products. Her first intention is to pay through credit card, but the assistant offers her an alternative.
Telephone conversation (I)
Assistant: Your bill amounts to 350 euros.
Customer: Do you accept credit cards? How can I pay?
Assistant: I am sorry, we don’t take credit card numbers on phone for security purposes. I can send you an email with an online form that leads to a secure payment page.
Customer: Won’t that take too long?
Assistant: Well, I can also mark it for cash on delivery and you can pay in cash to the delivery boy.
Customer: That’s a good option. When will he deliver?
Assistant: You will get this product within 2 days. Please keep the cash ready.
Customer: Sure. No problems.
This conversation takes place in the bank. A customer has tried to use the ATM machine to make some transactions, but unfortunately it does not work. Subsequently she enters the bank to see what is wrong.
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- Money withdrawing from an ATM (Automated Teller Machine). Source: Tax Credits (flickr.com)
Telephone conversation (II)
Customer: Good morning.
Bank clerk: Good morning madam. How can I help you?
Customer: I’m having a problem with the ATM.
Bank clerk: What seems to be the problem?
Customer: I have been denied access to my account.
Bank clerk: Are you sure you entered the right pin number?
Customer: Yes, I’m sure, and I followed all the instructions carefully.
Bank clerk: Ok, let me see. I will try to access your account from my computer. First, I need to enter some information about your account.
Customer: Certainly.
Bank clerk: Saving or checking account?
Customer: Checking account.
Bank clerk: What’s your name?
Customer: My name is Lidia Walter.
Bank clerk: Do you have your account number?
Customer: Yes, it is 123354645645
Bank Clerk: Let me see, there is nothing wrong with your account. I will check the ATM status on my terminal.
Customer: Ok, thank you.
Bank Clerk: I’m afraid the ATM is not working. What kind of transactions would you like to make?
Customer: I’d like to deposit a check and withdraw 200 euros, please.
Bank clerk: Here you are.
Customer: Thank you.
Bank clerk: You are welcome, madam. Please, accept our apologies for the inconvenience we caused you.
Customer: No problem. Have a nice day.
Online banking
Most banks offer the possibility of performing banking transactions through the Internet. The banks provide a username, passwords and security codes to prevent fraud. Customers can pay their bills or check their account balances.
See the following online bank statement:
| Account (n): compte | Checking account (n): compte corrent |
| Amounts (v): ascendre (a una quantitat) | Customer (n): client |
| Apologies (n): disculpes | Deliver (v): fer lliurament/lliurar |
| ATM (n): caixer automàtic | Deposit a check (v): ingressar un txec |
| Bill (n): factura | Savings account(n): compte d’estalvi |
| Cash (n): efectiu | Secure (adj): segur |
| Cash on delivery (n): contra reemborsament | Withdraw (money) (v): treure (diners) |
Grammar: The Present Perfect
Read the following sentences:
- The bank sent us the details of our transactions for the month of January.
- Mr. Okonko didn’t have enough money in his account, so the bank didn’t honour his cheques.
- Ms. Wealthy has just deposited 12,000 dollars into her bank account.
- The Finance department has not received the payment yet.
- Have you settled all your debts?
- We have been chasing late payments.
- There hasn’t been any response from our creditors since last May.
- We have been investing in infrastructures for years.
The verb tense in sentences 1 and 2 is the past simple, they refer to a time in the past. The verb tense in sentences 3, 4, 5 and 7 is the present perfect, they also refer to the past, but have a connection to the present. The verb tense in sentences 6 and 8 is the present perfect continuous, which describes how long you have been doing something thay you started in the past and still continue now.
As you can see, the present perfect tenses are composed of two elements: the auxiliary verb have and the past participle form of the verb, with the ending -ed for regular verbs. You will have to check the list of irregular verbs for to know the past participle of irregular verbs.
The present perfect simple
These are the forms of the present perfect simple of a regular verb (“to work”):
| Affirmative Long form | Affirmative Short form | Negative Long form | Negative Short form | Interrogative | |
|---|---|---|---|---|---|
| I | have worked | ‘ve worked | have not worked | haven’t worked | Have I worked…? |
| You | have worked | ‘ve worked | have not worked | haven’t worked | Have you worked…? |
| He/She/It | has worked | ‘s worked | has not worked | hasn’t worked | Has he worked…? |
| We | have worked | ‘ve worked | have not worked | haven’t worked | Have we worked…? |
| You | have worked | ‘ve worked | have not worked | haven’t worked | Have you worked…? |
| They | have worked | ‘ve worked | have not worked | haven’t worked | Have they worked…? |
Here are the forms of the present perfect simple of an irregular verb (“to eat”):
| Affirmative Long form | Affirmative Short form | Negative Long form | Negative Short form | Interrogative | |
|---|---|---|---|---|---|
| I | have eaten | ‘ve eaten | have not eaten | haven’t eaten | Have I eaten…? |
| You | have eaten | ‘ve eaten | have not eaten | haven’t eaten | Have you eaten…? |
| He/She/It | has eaten | ‘s eaten | has not eaten | hasn’t eaten | Has he eaten…? |
| We | have eaten | ‘ve eaten | have not eaten | haven’t eaten | Have we eaten…? |
| You | have eaten | ‘ve eaten | have not eaten | haven’t eaten | Have you eaten…? |
| They | have eaten | ‘ve eaten | have not eaten | haven’t eaten | Have they eaten…? |
The present perfect simple is used:
| 1. To express an action that started in the past and continues in the present | |
|---|---|
| I have worked for this bank since I left university | He treballat en aquest banc des que vaig acabar a la universitat |
| He has been on the phone for one hour | Fa una hora que parla per telèfon |
| 2. To express a recently finished action whose consequences still continue in the present | |
| Sean is in hospital because he has broken his leg | En Sean és a l’hospital perquè s’ha trencat una cama |
| I have bought a car | M’he comprat un cotxe |
| 3. To express a finished action in an indeterminate past, used for experiences and accomplishments | |
| Have you ever worked in a foreign country? | Has treballat alguna vegada a l’estranger? |
| I have never applied for a mortgage | No he demanat mai una hipotèca |
| I have been to Canada many times | He estat al Canadà moltes vegades |
Prepositions and adverbials used with the present perfect
Prepositions For and since:
- For + period of time: for two hours, for one month, for ten years, for a long time
- Since + point in time: since three o’clock, since yesterday, since I was 10, since 2010
Adverbials of time commonly used with the present perfect:
| This week we have taken important steps to proctect consumers | Aquesta setmana hem fet passos importants per protegir els consumidors |
| Tania has never called the emergency services | La Tània no ha trucat mai als serveis d’emergència |
| Maria has just called (*) | La Maria acaba de trucar |
| Have you already withdrawn the money from the ATM? | Ja has tret els diners del banc? |
| Has David ever invested in shares? | En David ha invertit mai en accions? |
| My order hasn’t arrived yet (*) | La meva comanda encara no ha arribat |
(*) Some of these adverbs need an explanation:
- Just is used to say that the action has finished very recently. It means ‘acabar de’ + verb. Examples:
- I have just met Mr Bramwell (M’acabo de trobar el Sr. Bramwell).
- He has just gone (Acaba de marxar).
- Yet is only used in questions and negative sentences. We usually place it at the end of the sentence. Examples:
- Have you started the course yet? (Has començat ja el curs?)
- We haven’t met Mr Bramwell yet (Encara no hem conegut el Sr. Bramvell).
The present perfect simple and the present perfect continuous
The present perfect continuous is composed of three elements: the auxiliary verb have + the past participle of be (been) + the gerund of the verb.
The table shows the forms of the present perfect continuous of the verb to work:
| Affirmative Long form | Affirmative Short form | Negative Long form | Negative Short form | Interrogative | |
|---|---|---|---|---|---|
| I | have been working | ‘ve been working | have not been working | haven’t been working | Have I been working…? |
| You | have been working | ‘ve been working | have not been working | haven’t been working | Have you been working…? |
| He/She/It | has been working | ‘s been working | has not been working | hasn’t been working | Has he been working…? |
| We | have been working | ‘ve been working | have not been working | haven’t been working | Have we been working…? |
| You | have been working | ‘ve been working | have not been working | haven’t been working | Have you been working…? |
| They | have been working | ‘ve been working | have not been working | haven’t been working | Have they been working…? |
The present perfect continuous is used in the same cases as the present perfect simple, but sometimes there is a difference in the emphasis on the continuation of the action.
1) The following sentences have the same meaning:
- I have worked in this company for 20 years
- I have been working in this company for 20 years
- (Porto 20 anys treballant en aquesta empresa)
But we can only use the present perfect simple in:
- I have been a worker in this company since 1998 (He estat treballador d’aquesta empresa des de l’any 1998).
It is wrong to say: I have been being a worker in this company since 1998. Remember that there are some verbs that are not used in the continuous forms.
2) In the following sentences, the difference is in the emphasis on the duration of the action:
- The street is wet because it has rained all night (El carrer és moll perquè ha plogut tota la nit).
- The street is wet because it has been raining all night (El carrer és moll perquè ha estat plovent tota la nit).
With the present perfect simple, we explain what has happened to explain why the street is wet, the action is finished and it has given a certain result. In the present perfect continuous, we emphasize the duration, not the action itself. With the present perfect continuous, the idea is that it has been raining all night and it is still raining at present.
Finance department
The Finance department is responsible for the money coming into and going out of the business. This includes employe wages, petty cash, paying suppliers and receiving money from customers.
They manage cash-flows in an efficient manner, negotiate with vendors and suppliers, and do the book keeping.
In this section, we are going to learn about some of the duties of the Finance department, for example:
- Some details about accounting and bookkeeping
- Collocations related to business terms
- The parts of an invoice
- How to describe business trends and stats
Accounting
Accounting is one of the key functions for almost any business; it may be handled by a bookkeeper and accountant at small firms or by finance departments with dozens of employees at larger companies. Companies use financial statements to control their performance. Typically, they are the balance sheet, the income statement and the cash flow statement.
The balance sheet reports a company’s financial position based on its assets, liabilities, and equity at a single moment in time. A standard company balance sheet has three parts: assets, liabilities, and ownership equity. Assets are all the things the business owns. This will include property, tools, cars, desks, chairs, machinery, and so on.
Liabilities are the company’s legal debts or obligations that arise during the course of business operations. They include loans, accounts payable, mortgages, deferred revenues and accrued expenses. For example, the outstanding money that a company owes to its suppliers would be considered a liability. Current liabilities are debts payable within one year, while long-term liabilities are debts payable over a longer period.
The account form consists of two columns displaying assets on the left column of the report and liabilities and equity on the right column. They are also called debits and credits. The debit accounts are displayed on the left and credit accounts are on the right. It is called a balance sheet because the two sides balance out. That is, a company has to pay for all the things it has (assets) by either borrowing money (liabilities) or getting it from shareholders (shareholders’ equity).
See the translation of some words from the text:
| Account balance: saldo en compte | Income statement: estat d’ingressos |
| Accountant: comptable | Income tax: impost sobre la renta |
| Accounting: comptabilitat | Installments: a terminis |
| Account: compte bancari | Insurance: assegurança |
| Accrued expenses: despeses acumulades | Issue a bank check: emitir un txec bancari |
| Actually: en realitat | Landline: línea fixe de telèfon |
| Afford: permetre’s | Liabilities: passius |
| Amount: quantitat | Loan: crèdit |
| Assets: actius | Long-term: llarg termini |
| At least: com a mínim | Machinery: maquinària |
| ATM (Automated Teller Machine): caixer automàtic | Managing director: director general |
| Average family: família mitja | Market price: preu del mercat |
| Balance out: quadrar | Meals: àpats |
| Balance sheet: full de balanç | Mobile phone bills: factures de telèfon mòbil |
| Bank statement: extracte bancari | Mortgage: hipoteca |
| Be aware: ser conscient (de) | National insurance: seguretat social |
| Become broke: arruïnar-se | Non-essential expenditure: despeses no bàsiques |
| Bookkeeper: comptable | On average: de mitjana |
| Borrow money: demanar diners | Outstanding money: diners pendents |
| Budget: pressupost | Over: més de… |
| Car insurance: assegurança del cotxe | Overspend: gastar més del compte |
| Cash flow statement: estat dels fluxos de caixa | (To) Owe: deure |
| Clothing: roba | (To) own: pertànyer |
| Commute to work: anar i tornar a la feina amb algun tipus de transport | Password: contrasenya |
| Consolidate one’s debts: consolidar els deutes | Pounds: lliures esterlines |
| Cost of living: cost de la vida | Prevent fraud: evitar el frau |
| Council tax: taxa municipal | Property: propietat(s) |
| Currency: moneda, divisa | (To) Provide: proporcionar |
| Customer: client | Purchase: compra |
| Deferred revenues: ingressos diferits | Report: informe |
| Deposit: dipòsit | Savings account: compte d’estalvis |
| Display: mostrar | School fees: taxes escolars |
| Disposable income: renta disponible | Security code: codi de seguretat |
| Earn: guanyar (diners) | Shareholder: accionista |
| Employee: empleat, treballador | Slightly: lleugerament |
| Equity: net patrimonial | Supplier: proveïdor |
| Essential expenditure: despeses bàsiques | Supply and demand: oferta i demanda |
| EU (European Union): UE (Unió Europea) | Survey: estudi |
| Exchange rate: tipus de canvi | Take into account: tenir en compte |
| Figure: xifra | Total figure: xifre/quantitat total |
| Funds: fons | Up to: fins a… |
| Goods: béns | Username: nom d’usuari |
| Gross income: ingressos bruts | Utilities: serveis públics |
| Home insurance: assegurança de la llar | Withdraw money: treure diners |
There are some collocations from the text:
| Bank statement | extracte bancari |
| Crucial role | paper crucial |
| Cost of living | cost de la vida |
| Essential expenditure | despeses bàsiques |
| Exchange rate | tipus de canvi |
| Market fluctuation | fluctuació del mercat |
| Supply and demand | oferta i demanda |
“Collocations” are words that go together or form a fixed relationship. See some examples of collocations related to economic terms.
Invoices
An invoice is a document that a supplier sends to a customer detailing the cost of products or services supplied and requesting payment. All invoices should include five components:
- An invoice number
- A date
- Business contact information
- Descriptions of goods and services
- Payment terms
See an example of an invoice:
Describing trends
In the English-speaking business world you may have to discuss the information on graphs. See different types of graphs in the table below.
| Graph | Description |
|---|---|
![]() | A pie chart is a special chart which uses “pie slices” to show relative sizes of data. Pie charts are generally used to show percentage or proportional data. |
![]() | A bar graph or bar chart is a graphical display of data using bars of different heights. |
![]() | A line chart or line graph is a type of chart which displays information as a series of data points called ‘markers’ connected by straight line segments. It depicts changes over a period of time, showing data and trends. |
How to describe trends:
There are four basic trends: upward movement, downward movement, no movement or change in direction. Read the following statements describing some of these movements:
Upward movements
- Sales of music equipment went up in 1995 and continued to rise steadily until 1996.
- There was a sharp increase in raw materials prices.
- The number of temporary contracts has increased drammatically.
- Prices of basic commodities have gone up over the past months.
- As the costs of energy and raw materials skyrocket, everybody is talking about ‘going green’.
- The profits soared and the industry flourished like never before.
- There was a dramatic rise in sales in the last term.
- The successful business’s profits continue to grow.
Downward movements
- The sudden collapse in share prices has surprised everyone.
- The economy is in a downswing.
- The ratio for wheat is forecast to plummet to 20% this year.
- In the future, the rate of mortality is expected to decrease.
- The objective is to reduce costs.
- The recession is over and unemployment is declining.
In these examples we have used verbs and nouns to describe upward and downward trends. See some more in the table below:
| Upward movement Verbs | Nouns | Downward movement Verbs | Nouns |
|---|---|---|---|
| be/go up | (an) upswing | collapse | (a) collapse |
| boom | (a) boom | cut | (a) cut |
| expand | (an) expansion | decline | (a) decline |
| grow | (a) growth | decrease | (a) decrease |
| increase | (an) increase | drop (off) | (a) drop |
| jump | (a) jump | fall (off) | (a) fall |
| peak | (a) peak | go down | (a) downswing |
| progress | (a) progression | plummet/plunge | (a) plunge |
| rise | (a) rise | reduce | (a) reduction |
| skyrocket | (a) jump | slump | (a) slump |
To describe graphs which depict no movement, we can use verbs such as:
- keep or remain stable
- hold or stay constant
- stabilize
- Nouns such as: stability or balance
| Food prices have stabilized recently | Els preus dels aliments s’han estabilitzat recentment |
| Inflation will remain stable or even drop slightly | La inflació romandrà estable o fins i tot caurà lleugerament |
Expressions to indicate changes of direction are:
- level off
- flatten out
- stop falling/rising
- change
- stand at
- start rising
| The volume of export will start rising after the construction of the new harbour | El volum d’exportació començarà a augmentar després de la construcció del nou port |
| Stocks leveled off after early losses | Les existències es van anivellar després de les pèrdues inicials |









